Help centre
Questions about ScentLoop
Quick answers about buying and selling pre-owned perfume. For a step-by-step explanation, explore our guides.
Buying
Can I see a listing before creating an account?
Yes. You can see its photos, price, location, estimated amount left, condition and seller-provided details. Create a free account to chat with the seller, make an offer or save it.
Does ScentLoop check whether a perfume is genuine?
No. Our team reviews listings before they appear, but ScentLoop does not authenticate bottles. Check the photos and seller information, ask questions and inspect the bottle where possible before paying.
How do I pay for a perfume?
You and the seller agree on payment directly. ScentLoop does not collect payments, hold money or guarantee a transaction. Confirm the final price and delivery terms in chat before paying.
Who arranges delivery?
The buyer and seller arrange collection or shipping directly. Agree on courier choice, packing, delivery cost and tracking before the bottle is sent. Check the courier's current rules for perfume.
What if a listing seems misleading?
Use the Report action on the listing after signing in. You can also contact ScentLoop through the Contact page. Do not send money while important details remain unclear.
Selling
Is it free to list and sell?
Yes. ScentLoop currently charges no listing fee or commission. You and the buyer agree on payment and delivery directly.
Can I list a partly used bottle or a tester?
Yes, if you describe the bottle honestly. Show the amount left, mark a tester as a tester and include clear photos of the exact bottle being sold.
Why is my listing waiting for review?
Every new listing is reviewed before it appears publicly. You will receive an email when the review is complete. A rejected listing is not shown to buyers.
Can I change my asking price?
Yes. Open My listings and choose Change price. You can raise or lower the price on an existing listing instead of posting the same bottle again.
Do I need to verify my phone before listing?
Yes. A verified mobile number is required before posting. The dashboard guides you through verification using WhatsApp.